If you wish to return an item because you have changed your mind, we'll offer you an exchange voucher or refund provided that:

  • the item is returned within 14 days (at your expense)
  • the item is unopened, unused and returned in perfect re-sellable condition
  • you present a receipt, tax invoice or adequate proof of purchase
  • the item is not a dress up item

Please contact us for instructions on how to return an item.

We try hard to bring you the very best, but sometimes things go wrong!

In the event of faulty, damaged, incorrect or missing items, we'll replace the item provided that:

  • you present a receipt, tax invoice or adequate proof of purchase
  • the item is returned (at our expense)
  • the item fault is not a result of misuse or neglect

We can also offer you an exchange voucher, refund or repair.

Please contact us for instructions on how to proceed.

Faulty Items

We take pride in offering our customers quality products.
On occasion however, items that are sealed within cartons are faulty because of manufacturing defects. If this occurs, contact us and we'll replace the item once the faulty item has been returned to us. If the item you have ordered is no longer available, we'll offer you an exchange voucher, refund or repair.

Items Lost in Transit

All online orders are delivered by independent courier companies. These couriers use their best endeavours to supply you with the items you have ordered. On occasion however, items are lost in transit. If after 7 days from your purchase date your order has not been delivered, contact us and we'll immediately commence an "official consignment note trace" with the courier company concerned. If after 10 days from the date of your notification to us the items cannot be located, we'll supply you with a replacement item. If the item you have ordered is no longer available, we'll offer you an exchange voucher, refund or repair.

Items Damaged in Transit

All online orders are delivered by independent courier companies. These couriers use their best endeavours to supply your items in perfect condition. On occasion however, items are damaged in transit. If this occurs, contact us and we'll replace the item once the damaged item has been returned to us. If the item you have ordered is no longer available, we'll offer you an exchange voucher, refund or repair.

Incorrect Items Delivered

We will use our best endeavours to supply you with the items you have ordered. On occasion however, we may accidentally supply you with an incorrect item. If this occurs, contact us and we'll replace the item once the incorrect item has been returned to us. If the item you have ordered is no longer available, we'll offer you an exchange voucher, refund or repair.

Returning Items

We will only accept returns from online orders that have been authorised by our company in advance and are accompanied by your original receipt, tax invoice or adequate proof of purchase.

The authorisation required for a return will be an official Casey's Toys Online Return Authority number. When you contact us, we'll provide you with the Return Authority number and the appropriate delivery return address. We will not accept any returns to any delivery address other than the delivery address specified by us. We will not accept any returns from online orders to our stores.