23 November 2023
Went in to Casey's Toys for something completely different and walked out with lots of goodies for the great nieces and nephews for Christmas. Best part they are all marked down more than half the price. Good place to shop smart in these hard times.
15 November 2023
The staff are very friendly, happy, and helpful. Such an awesome variety of merchandise, something for every child...big and small.
26 October 2023
One of the few stores remaining that have the high end big people toys, with plenty for the little ones also. Staff are knowledgeable and kind. Recommended!
12 October 2023
Team where super helpful including Kristine! Helped us pick up a few RC cars and all accessories we may need. Thank you
3 October 2023
The service is unreal and definitely take a look at the RC hobby section huge selection of Tamiya paints and other great RTR kits and spares. Check it out!
18 September 2023
I had heard about Casey's Toys but never thought I'd get to visit. I'm very glad i did. Lovely store. Great staff. Decent prices. Good range. Will be back next time I'm in the area!!
04 September 2023
I came here looking for a present for my daughters birthday on Saturday, the customer service is impeccable! I was able to find exactly what I was looking for and the staff was so helpful, I think her name was Tayehsa and she helped me find exactly what I was looking for. Thank you Casey's Toys, you've now earned a loyal customer!!
22 August 2023
Went into Casey's Toys on Sunday for the first time. The lady at the door Tamara was so friendly, welcoming and very helpful. She had a lot of product knowledge and spent a lot of time with me. I have not had such amazing customer service, and this was such a great and unique experience. Thank you Tamara for all that you did. You are a treasure to Casey's Toys. I will definitely be back.
17 August 2023
Flat out getting the kids out of there! Like a magnet for them. Great range, super friendly staff, and always a deal to be had. One stop shop.
05 August 2023
Awesome service. Marg was very helpful and patience with me on the phone as I was asking a Lot of Bakugan questions. Really love their service!
27 July 2023
Love this store ! So many cool and different toys to see!
07 July 2023
Great niche toy store. I visited this toy store while I was up in Newcastle. The store caters for everyone and the amount of different toys and products that are located here is amazing to see. Staff were friendly and helpful. Definitely will be coming back to have another look when I am next in Newcastle and can recommend if you are in the area to check it out.
30 June 2023
Great range of toys. Staff were really friendly and very helpful- went above and beyond! Highly recommend and will definitely be back.
21 June 2023
I can't express enough how much I love the Charlestown store, I've only shopped there 4 or 5 times now and every time it has been a truly amazing experience with their HUGE range of toys and such a beautiful atmosphere created by the staff and manager who are so kind, warm and welcoming. They go above and beyond, doing their absolute best to help you get the exact toy you are wanting! There is no other shop like this! The major department stores will never have this kind of staff who want to do everything in their power to ensure you the most fulfilling shopping experience. They bring me such joy and truly brighten my day every visit. I am now seeing myself frequently make the trip to Charlestown Square JUST to visit this store! When it comes to toys they are by far THE BEST to deal with. What a great family run Australian business! I was there just yesterday and I already can't wait to go again, Casey's Toys are THE BEST!! 1000%
11 June 2023
Great store for kids and adults! Can't leave without buying something.
31 May 2023
Purchase was easy and package arrived quickly and was very well packed for transit
25 May 2023
I know Kmart, Target, Big w all have big toy sections but Casey's Toys has a big range of quality toys for kids of all ages and at really good prices.
11 May 2023
I called in to see the Green Hills store in Maitland last Thursday. WOW it is an amazing store, very well set up and a great range of products. I saw Geraldine in store and she was very helpful
8 May 2023
Just wanted to touch base regarding your Beautiful Bathurst Store as we don't always receive the positive feedback in our work lives. Stephen and I were out on a regional trip this week and I popped into the Bathurst store chatting with your staff. It was an absolute pleasure to wander in and be greeted within a couple of seconds in the store. Congratulations on another truly great store, with great engaged staff, you make Toy shopping an experience!
25 April 2023
I found ordering very easy and the price was very competitive! The items were dispatched and delivered in a very short time.
13 April 2023
I am so impressed with the service I experienced with my recent purchase. Not only was the price reasonable but the game I ordered was delivered the following day
7 April 2023
Love shopping instore and online. Shipping to Canberra was fantastic. it arrived the next day.
27 March 2023
Love this shop! Amazing toys! Wide range of board games, Helpful staff And the best is the collection of Lego sets! Lovely place to get your childrens gifts.
13 March 2023
I love this shop. Obviously, you don't find many toy stores around anymore and it's so exciting to have such a great range in one place. The staff are amazing, and I always love to look in the glass cabinets to find something cool for myself as well
7 March 2023
Lovely little shop, just got everything I needed in one place for my 11 year old boy. Quite affordable and a great selection. Friendly and Helpful staff, Thank You
21 February 2023
A toy store with real customer service. Rosie at Castle Hill went above and beyond finding a toy for my son. Staff are extremely friendly, store was clean and well stocked with amazing toys. Found some different toys that were different from the big box stores.
13 February 2023
Awesome toy shop, reminded me of old school toy shops. Awesome Lego sets and everything else you could imagine.Awesome staff and super friendly with our kids. Definitely my go-to toys store in future.
8 February 2023
Lots of fun toys, staff always seem friendly, prices are very affordable
31 January 2023
I recently visited the Charlestown store in Newcastle with my little daughter asking if they had any Woody from Toy Story dolls in stock as displayed on their window. The young girl by the name of Heidi informed me that they actually don't stock the woody dolls and would be hopefully getting them in stock in the near future. Heidi then asked if I wanted to leave my details and I would get a call when they arrived to which I replied ohh no it's ok, I live out near Mudgee.
Heidi then said to me that funnily enough she went to a local op shop a couple of days before and bought a woody doll which was a little beat up and no string to pull and asked if I would like it for my daughter for nothing, I said ohh no that's ok and she said I have it here in my bag out the back, I'll go grab it. She gave us the woody doll and my daughter has not let go of it since.
I did go into the store the next day and drop a small box of chocolates off for Heidi who was not working last Friday but the girls left a note with them for her to receive on Saturday.
Can I please just ask that Heidi receives some sort of recognition for her above and beyond customer service. What an absolute asset she is to one of your toy stores. We will be forever greatfull for her efforts that day and want to thank her again through management.
12 January 2023
I called up and made a purchase over the phone. Not only did I get what I was looking for quickly and efficiently, but I was provided with perhaps the best customer experience I've ever received. Evie was absolutely a pleasure and although this was my first purchase with Casey's - I'd be sure to return again simply because of her
03 January 2023
Good price on purchased item and good communication through purchase and delivery
22 December 2022
Excellent shipping time and competitive price. Will definitely shop again.
16 December 2022
When I say exemplary service, it's an understatement. I cannot thank Michelle at Charlestown Casey's Toys enough for helping this frantic Aunty to get her 4 year old nephew the perfect Christmas gift. It's an overwhelming time of the year to say the least, but Michelle assisted me, going above and beyond to ensure the experience was smooth and stress free. From the bottom of my heart, thank you Michelle, you are an absolute testament to Casey's Toys! If you go in to Charlestown store and need help buying a gift be sure to ask for Michelle!
09 December 2022
I just have to tell you about the wonderful customer service I received from Margaret (don't know her surname, sorry) in your Narellan store earlier today. I rang the store as I simply had to get toys to my two sick grandchildren who live near Narellan today. They along with both their parents all have Covid and their Mum (my daughter) is particularly sick with it. I knew the store wasn't doing deliveries during December but I called anyway hoping to find a sympathetic ear. Margaret answered the phone and immediately I could tell this was going to be a good experience. Margaret helped me select the gifts and then gave me a super idea to arrange for the package to be picked up and delivered by an Uber and got the gifts ready for pickup straight away. Within 45 mins the gifts were with my two VERY happy grandchildren and their Mum could put her feet up for a while. I cannot overstate how helpful, pleasant and friendly Margaret was. Her manner, empathy and kind words have made my Christmas
08 December 2022
Huge range of toys, games, and more. Decent prices add to the value of this shop.
01 December 2022
Shopped there Several times now. Excellent experience every visit. Staff are nice and friendly and very knowledgeable about their products. Meet Ant on my Last visit to the store. Wonderful man and helped us choose new RC cars! Didn't try and over sell and keep us in budget with plenty of extra battery's for extended play time!
24 November 2022
I had a dreadful experience at the large toy shop in Erina fair on Tuesday and after going to Casey's I will never go to another toy shop except Casey's again. The manager there was so very helpful and we walked away very grateful that we visited Caseys and with 14 grandchildren thats our go to toy shop now. I have dealt with this store on a number of occasions and have been helped with everything I have required and their customer service skills are excellent and I have recommended this store to many of my friends.
9 November 2022
Great experience at Narellan store today. Was after a particular toy for my daughter for Xmas and the staff were extremely helpful in finding me one as they did not have it in store. One happy customer and a extremely happy daughter come Xmas day.
25 October 2022
I just wanted to leave my feedback for my experience with your Erina store on Sunday 23/10/2022.
I went into the store as my son wanted to spend some birthday money and my daughter was looking for a present for a friend. I was served by the sales assistant on the register, the receipt says her name was Michelle.
I just wanted to say pass on how absolutely lovely she was. She was helpful and friendly so much so that my 6 year old daughter said as we were leaving, she was a nice lady.
I have always had good service there I must say but she was a stand out.
15 October 2022
Casey's are always good value, their sale prices are amazing, the online store is easy to navigate, shipping rates are reasonable, the items were very well packed and swiftly delivered plus they upcycle boxes to send online orders which us awesome
10 October 2022
Shopping was great loads of choice at very competitive prices with seamless check out & delivery on time. I would definitely recommend & will use again. My grandson loved his remote control Ford 100 truck he was thrilled to receive & loved playing with it. Thank you for making my experience & my grandsons birthday experience wonderful.
4 October 2022
Excellent service every time I go there. very well stocked store, grandchildren love it and have bought many things from there and the staff are always friendly especially with the children.
20 September 2022
Great service. Friendly staff. Assistance was given by an employee who worked out and then demonstrated how to operate a toy that was previously purchased from another Casey's store. Impressed with the range of toys available. Lots to choose from.
13 September 2022
Easy to order - fast delivery. Will buy from here again.
8 September 2022
Really cool toys here!...Toys I haven't seen since I was a child and didn't know still existed..Brought back a lot of memories. Store is also very neat with wide isles
31 August 2022
The customer service is elite, the staff are friendly, engaging and helpful. The store is well stocked and has a wonderful range of toys. Highly recommended!
29 August 2022
This place gives me so much nostalgia, being reminiscent of a toy shop from my childhood - much better and less stressful, less sensory input than other, newer toy shop chains. The prices are great and the range is suitable for all ages (even adults). I would love to work here!
26 August 2022
Amazing choices for sale, I personally am in love with their selection of model kits as they are challenging and fun to make, the staff are so polite and inviting. I always enjoy going into the store whenever I have the chance to and will continue to do so.
23 August 2022
Had an absolutely fantastic experience. As i went in there looking for a toy for my son having no idea what it was and where i would find it. A lovely worker came up and asked if i needed a hand and was able to give me what i needed.
22 August 2022
Always greeted with a warm and welcoming hello, Michelle served me today and was amazing. I ended up with a pile I just kept adding to on the counter and she was very accommodating. My favourite toy shop to buy from as the service here is always great. Keep up the good work team!
18 August 2022
They have a great range of toys. The prices are reasonable. The staff are always friendly and helpful.
15 August 2022
I just wanted to say thank you! We ordered a Monster Truck Garage yesterday. The closest one in stock was a 90-minute drive away. This morning it was delivered, and my boys are so excited!! They're both a bit unwell, so it was just what we needed. Thank you for the amazing service
12 August 2022
Staff are always welcoming and friendly and go above and beyond to help me find what I am looking for. Highly Recommended.
08 August 2022
The wonderful service I received this morning from Erina & Castle Hill Stores & customer service such as this should not be taken for granted. I first spoke to a person called Trent at Erina store re a model/toy I wanted for a gift. Erina store did not have one in stock however Trent was kind enough to check around & found one at Castle Hill store, where I spoke to Stephanie who arranged postage for me, then passed to Eliza who took my payment. All three of Casey's staff were polite, went out of their way to help, & were a delight to speak to. As an older person one is used to being dismissed when buying, so this mornings most pleasant purchase with Casey's Toys will be long remembered
03 August 2022
I visited the store the other day, and I was greeted by a lovely lady with dark-coloured, curly, wavy hair, I have to say she made my day. She was very polite and very helpful not only towards me but to every other customer as well. She went above and beyond to let people know she cared and valued their support of the store. Her face and smile brightened up my day. Upon asking to do a mandatory bag check, she was polite and asked in a way that did not seem offensive or rude. Very hard to come by good customer service like this. I would also like to acknowledge another lady, perhaps Melissa or Melinda (my apologies, I can't remember). She was pleasant as well. The store is very tidy and very inviting, the staff are constantly fixing things on the shelves and making sure the customers are attended to. I will definitely be back, I can't recommend it enough. I was also informed they have layby!! Can't wait to come back for my daughter's birthday presents and Christmas.
02 August 2022
I spoke to Ant at the shop, he is very helpful and knows what he is talking about. They have a great range of plastic model kits and everything you need to finish them.
07 July 2022
Great Experience. Highly recommend this store.
30 June 2022
Thank you Jodie for your prompt response to my problem. Also thank you to Rosie at Castle Hill, who was on the ball and had everything ready for my call and processed my refund quickly. Thanks for the professional response
22 June 2022
Love this store, great discounted toys and prompt packaging and posting
19 June 2022
We have been to Casey's toys several times since opening!! I think we've bought every Care Bear and more..Becky is so helpful and lovely. Nothing is too hard. My daughter's favourite place and will be back soon to buy more. Affordable/great variety of toys/situated in Marketplace convenient.
16 June 2022
You cannot fault the service from Casey's. Bought some things online and three days later they were delivered to my door. Thank you and well done.
31 May 2022
Brilliant service, easy to use site and quick delivery. Thanks
25 May 2022
I was very happy with the prompt delivery and quality of the doll stroller I purchased
12 May 2022
Me and my Stepsister went, I got a Squishmallow. So happy to see a good Squishmallow store in Wagga!
19 April 2022
Amazingly quick service. I'll definitely be shopping here again!
13 April 2022
Great Product. Prompt delivery. Trusted seller.
29 March 2022
Excellent parcel arrived in good time and condition thankyou
19 March 2022
Prompt efficient service and notification of delivery.
08 March 2022
Ordered The Chameleon, price was 20-40% cheaper than elsewhere in Aust. Ordered Mon, arrived Fri. Product was new. Small postage fee. Very happy. Would use them again. Thanks Casey's.
03 March 2022
Great price for items which cost up to 4 times as much elsewhere. My grandson is mad about PJ Masks so the toys sell out very quickly. Customer service was excellent from both Campbelltown and Wollongong shops - very friendly and helpful. Items arrived really quickly too
24 February 2022
Speedy delivery. The kite looks great and was well packaged.
11 February 2022
Arrived in good condition, and tracking information accurate.
31 January 2022
The item I was looking for I found on your website store, at a comparable price. once the order was placed it only took a couple of days to arrive. Very satisfied with the efficiency the service provided
20 January 2022
Always love going into our local casey's toys at Narellan, but while isolating we ordered some toys and they came super fast and were a great deal too!
10 January 2022
Great range of products, easy to order, and the items were shipped and received quickly. Great service
7 January 2022
Brilliant!!! They had what I was looking for... something I had been unable to buy anywhere else. Easy online purchasing, prompt delivery.
5 January 2022
Product was despatched quickly as stated on website . Delivered on day also stated . All good . Especially as it was a gift for Christmas for my seven year old grandson. Thanks guys
03 January 2022
I Just wanted to provide feedback on the most wonderful staff member at the Brookvale store.
I'm sorry I'm not sure of her name, it was Jackie I think.
I rang up to do a phone order as my local store at Narellan didn't have what I needed, she was polite, funny, friendly and so helpful.
Best customer service I've received over the Xmas period.
Totally amazing !!!
Kind regards Melanie
23 December 2021
To all the team at Casey's Toys
I was a super stressed Mum thinking I'd missed the boat on buying my daughter the 32 inch rapunzel doll that she wanted for Christmas. After frantically searching online I found it on your website late last week.
I just want to say thank you so so much for picking, packing and sending it so quickly. I am in Melbourne and received it today.
Thanks for the quick turn around time. It's much appreciated!!
Merry Christmas to you all.
One super relieved Mum :)
17 December 2021
Bought on-line, very quick delivery, very happy with results
12 December 2021
very efficent very well packed for shipping
6 December 2021
Online ordering was easy and delivery on time. Highly recommend Casey's Toys whether instore or online.
4 December 2021
Great turn around from order to receipt of goods. Had what I was looking for....which is how I discovered the site. Will use again now I've discovered Casey's.
30 November 2021
Hi, I would just like to say a big Thank you, I purchased a toy from you guys and to my surprise I received it in a week, I am so happy with your service and I will recommend you guys to my friends.
28 November 2021
Excellent - fantastic staff and exceptional customer service
26 November 2021
Excellent service and good priced toys fast delivery
18 November 2021
Product range extensive and reasonably priced. Product ordered arrived in very short timeframe, well packaged and in perfect condition. will definitely use this site again.
16 November 2021
Claire B at Tuggerah is amazing! Excellent customer service! Knew what she was doing/info, clear instructions, very well organised. I was able to order and pay for what I wanted over the phone with ease. What an asset she is to the store! I'm so impressed! Full credit to her. Congratulations on employing such an asset.
16 November 2021
Great service and communication. Very fast delivery also.
15 November 2021
I ordered a toy online effortlessly with Casey's toys. Delivered a few days later. Very happy. Helen
11 November 2021
I would like to thank Amy at the Bathurst store for helping me pick up my birthday girl's present without her even knowing I had it, even though she was in the shop with me. Well done Amy, you're a star. BTW Miss V loves her 2 large Itty Bitty Teacup Surprises.
10 November 2021
I'm so happy I ordered from you guys delivery was so quick. And spot on. Will definitely do my Xmas shopping with you. Thankyou
8 November 2021
Found it so hard to track down a particular toy and was so happy when I heard Casey Castle Hill had it in stock. Having 3 kids with me, making my way down to the store was way to hard so Casey castle Hill organised a courier to drop off the package to me! This helped me so much and literally came so fast! The customer service was fantastic! Thanks again Casey toys Castle Hill!!
6 November 2021
Excellent service, went above expectations. Store is clean & has plenty of stock with something for everyone! :) Please come here and support this store.
31 October 2021
I had such a great experience at Casey's Toys Castle Hill, the staff are very professional, polite and friendly! Rosie assisted me in selecting a wonderful summery present for a few of my cousins, which they loved. They also have a great variety of toys for all different ages and for children with different interests. Cant recommend Casey's Toys enough if you are looking for a great present for the little ones!!!!
23 October 2021
I am so happy we received the items which I have searched endlessly for and it was delivered fast and no hassle Thank you Casey's toys for having the goods which is the only toy my 2 grandsons have wanted for Christmas
16 October 2021
Great customer service and fast delivery. Highly recommend
04 October 2021
Great service!!! So quick!!! Will use again for sure.
25 September 2021
I love this store! The toy selection and customer service is the greatest. What a joy to support a local Aussie business!
21 September 2021
Order was delivered quicker than anticipated. Perfect! Thank you
16 September 2021
Fantastic online and over the phone customer service
8 September 2021
Product received was as ordered. Ordering process was straightforward. Communication from ordering to receiving the product was excellent. Delivered as per given timeframe. Very happy with the purchase.
4 September 2021
Really happy with the service from Casey's Toys especially after it came off the back of a terrible online experience for the same item. Great communication, item Sent quickly. Highly recommend.
28 August 2021
Hello, I just wanted to send a quick email to say how happy I am with my order that was delivered today. Firstly after so many of my recent orders with other retailers taking weeks and weeks to arrive at the moment I was so impressed with how quickly this one was processed and delivered. But also the thought that was put into the packing was so appreciated - I added a note requesting a specific variant of one of the toys which was (to my surprise) provided, and when I ordered 3 of the same toy whoever packed my order actually provided 3 different variants without me even asking - saving lots of arguments between my 3 kids on Xmas day! Simple efforts like this actually make the whole shopping from home process so much more pleasant, so thank you sincerely for such great customer service. I will definitely be doing more of my Christmas shopping with you guys.
22 August 2021
I just wanted to send a thank you for the care put in to my order. I appreciated the call to confirm my address, and the additional note written for the delivery driver. There were no problems with the delivery. I also appreciate the recycled packaging. Thank you!
12 August 2021
I love Casey's Toys. We did an over the phone purchase about a month ago and picked up in store quickly and without hassle. It was for a hard to find monster jam RC toy. My son is going to be SO happy when his birthday comes around in November now.
11 August 2021
I've already used the Call & Collect service at East Maitland this week to purchase a poppit board game which the kids loooove! My next purchase would be something outdoors like the kid-friendly archery etc. My 5yr old twins would get a blast out of that I think! :)
03 August 2021
The people you hire to work for you make the biggest difference in your business, they either make you money or lose you money.. in this case, you have earned a customer that will only shop with you from now on, thanks to the service that was provided today by Simone.. absolute kindness and a pleasure to speak to. Thank you for your help Simone
29 July 2021
Thank you! Claire was very helpful.
14 July 2021
2 June 2021
Very happy with my purchase and the speed and professional packaging of the delivery.
18 May 2021
Delivery time and condition of the item and the packaging was very impressive. I would recommend Casey's Toys.
6 May 2021
Always good ,
30 April 2021
very efficient business with prompt dispatch & delivery of toy purchased which arrived in excellent condition and was as ordered - very pleased as is my grandson with Duke Kaboom.
28 February 2021
Great prices, super fast postage. Very happy.
27 February 2021
Super fast service and a terrific selection of toys at the best prices.
23 February 2021
15 February 2021
Excellent customer service. I live in Canada and they helped me tremendously. Would recommend to anyone.
9 February 2021
The shopping experience was good. I placed the order, nominated a delivery address that was different to the billing address and it all worked out without any issues.
6 February 2021
Excellent service and delivery.
25 January 2021
18 January 2021
Good range and great prices. Shipping was super quick too.
5 January 2021
Good value. Good communication. Prompt delivery. Would purchase again.
5 January 2021
Such friendly staff, fast postage. Would definitely recommend them
3 January 2021
Their customer service is perfect and they deserve the 5 star
2 January 2021
I purchased it the week of Christmas expecting it to arrive after Christmas!!! And it arrived before!! I was sooo thrilled! Thank you Casey's toys for the fabulous doll and the lightning fast shipping!
28 December 2020
Very fast delivery... happy with all my items
28 December 2020
The service was quick and efficient. No problems with product or delivery.
27 December 2020
25 December 2020
Amazing customer service very quick and helpful
25 December 2020
My grandson's toy arrived very promptly, well packed & exactly as described
25 December 2020
I was very happy with my delivery - it was very efficient and the product exactly as I hoped. Thank you
22 December 2020
Great service. Arrived earlier than expected.
20 December 2020
As I shop quite often at Casey's toys both in store and online I find them both very easy to use. I was very pleased when one of the staff called to tell me that they where unable to get me four different kinds of one of the toys I ordered and to ask if I would take two of each one they had. Most stores will just send what they have or send half of the order. I will continue to not only shop at Casey's toy store but to recommend them to family and friends
9 December 2020
The site was very easy to use and processing my sale was the same. My purchase didn't take long to arrive either!
9 December 2020
Delivery was so quick!! Very good customer service and product exactly as ordered
8 Dec 2020
I just wanted to send out a huge "Thank You: to your Charlestown store.
When I went in search of the one toy my little girl had requested for Xmas and one we had seen together on Friday last week, when I arrived solo to buy it they had sold out. Grant looked in store to see if they had any left and once he had exhausted his search (he was very thorough) he told me that they were expecting a delivery any minute and he would be happy to take my details and let me know if they received any in the delivery. Sure enough, 30 minutes later, my knight in shiny yellow clothes, Grant called me to let me know that they had received only 2 Ariel dolls in the shipment and he would be happy to hold onto one for me. While I am sure this is just company policy, it was just so refreshing to find a salesperson who took the time and effort to follow up and follow through.
You made my day and I am sure you have made my little girl's Christmas - so thank you!
With people behaving terribly at this his stressful time of year, I always think it must be nice to hear some positive feedback!
6 Dec 2020
Casey's toys were very prompt with delivery and shopping online was very easy. Very satisfied.
2 Dec 2020
I ordered from Ireland to be delivered my friend in Australia and she got the delivery within 3 days !! Brilliant service. Will definitely be using your store again
27 Nov 2020
Great customer service and posted item to me quickly. Easy transaction and very helpful. Thank you, would definitely recommend Casey's
20 Nov 2020
Excellent online experience and delivery time good too. Will definitely buy from Casey's again
11 Nov 2020
Can I just say that Casey's Toys Wollongong staff are amazing when you tell them you are trying to be sneaky when buying toys with kids in tow !!!! They go into full on Elf Stealth mode and it so very much appreciated
5 Nov 2020
I had wanted to give some positive feedback/ review for the new store that's just opened in Bathurst. Basically today was my first day within the store and I was thrilled to see the variety and quality available for ages birth to adult really with both play and educational toys, something Bathurst has needed for quite some time actually. Even the staff seemed friendly, approachable, helpful and attentive which is nice to see. I wish the store every success and I look forward to shopping there again.
26 Oct 2020
I would just like to say how impressed i was with the awesome customer service that your new Bathurst store offered...
Having 5 children myself it is wonderful to have a store that welcomes them and us as a a whole family...
Every staff member was exceptionally friendly and we will continue to support this great new store..
Thanks again, awesome effort...
22 Oct 2020
Thank you so much. Fantastic service. Appreciate all your help. Best wishes, Donna
10 Sep 2020
Delivery times were excellent. Items purchased for gifts so I can't comment on their quality.
5 Sep 2020
Was sent same day i ordered. Really fast turn around thank you
3 Sep 2020
Fast processing and delivery
30 Aug 2020
We liked the efficient service and delivery
30 Aug 2020
Very easy to order with and fast delivery. Thank you.
25 Aug 2020
Where do I begin ... NEVER have I EVER experienced such EXCELLENT Customer Service as i have with RYAN at Caseys Toys at Brookvale !! RYAN was more than happy to help me find two particular items that were out of stock both online, and in other store locations, closer to me. Not only did he have them both in stock, RYAN actually went above and beyond, to ensure that my Granddaughters could receive these toys that they had been wishing for. Once they were paid for over the phone, RYAN, in his own time, went to his local Post Office and had them sent to me at home !! RYAN ... Myself, & my Granddaughters are forever grateful to you. You have put smiles on their little faces, which are totally priceless !! You are an amazingly kind and caring soul, with a heart of gold I wish there were more "RYANS" in the world !! Caseys Toys... you are so very lucky to have RYAN... He truly is a rare gem !! RYAN... "Thankyou " just isn't enough !!
12 Aug 2020
Thank you so much for your lovely support and assistance and the excellent customer service received; especially given the challenges we are all experiencing at this time surrounding the health crisis of COVID-19. Your kindness in agreeing to post out the puzzles is most warmly appreciated. With heartfelt thanks and regards. x Rowena
1 Aug 2020
Thank you..Quick delivery and packaging was fantastic.
31 Jul 2020
Great communication, fast delivery and awesome prices! My purchase was for a birthday, that I can't attend - it arrived with plenty of time to spare! Thanks Casey's!
30 Jul 2020
I just found this website and they are great, Prompt postage especially with covid-19 and great prices
16 Jul 2020
Delivery was prompt and fuss free! Made for a pleasant online shopping experience.
14 Jul 2020
Awesome item, fast postage.
8 Jul 2020
I just wanted to pass on some info for you. I am from Victoria and I was chasing a Tamiya Hotshot, I called this morning and I spoke to a Sacha in the Erina Store. HE WAS FANTASIC, people are way to quick to complain and make peoples life hard, from the moment I first spoke to him he was Very helpful extremely knowledgeable and just a real pleasure to deal with. Like I said i am from Victoria but I will be all of my future business with you guys.
Also an honourable mention goes out to Marcy from the same store.
KEEP UP THE GOOD WORK GUYS!!!!!
27 Jun 2020
I found the staff were very helpful , the toys arrived on time and packed well with no problems. I would buy from this company again.
25 Jun 2020
excellent highly recommended
1 Jun 2020
Items arrived quickly and in good condition.
27 May 2020
Fantastic customer service
24 May 2020
Excellent product quick delivery
12 May 2020
Great place to go, always friendly and I have just as much fun as the kids!
11 May 2020
6 May 2020
Hi Casey's Toys
Last Saturday, 2nd May, I went to your store in Erina to check out Military models for my husband to make as he's just had a heart attack and is recovering at home with nothing to do.
I was fortunate to be served by such a lovely man! He is an absolute character, he helped me with everything from choosing a model to finding paint brushes and paints.
He had me in stitches of laughter at the same time and with all the doom and gloom of late it was an absolute joy to shop with him.
He deserves a pat on the back.
Thank you and best regards,
3 May 2020
I purchased an egift card that could be used both online or instore. It arrived within 24 hours, I was very pleased.
25 Apr 2020
Great range & excellent service.
15 Apr 2020
Prompt accurate and good value.
13 Apr 2020
Order was delivered quickly with no problems at all.
11 Apr 2020
Great and so easy
9 Apr 2020
9 Apr 2020
So easy and delivery was within 2 days... Excellent..Highly recommend
7 Apr 2020
I've never shopped on line but due to the Corona Virus I had no choice, you see my grandson was turning 5years old & I couldn't visit him ( they live 6 hours away ) to enjoy his birthday, so I thought well I will have to try this " On line " shopping & see how I go.
I have shopped at Casey's Toys in person & always was greeted by lovely, helpful staff so I went on line & ordered the present ( Kinetic Sand ) went through the very easy steps & it worked.
The present was delivered to my grandson on time & everyone was happy.... especially me.
So thank you Casey's Toys for your great service.
7 Apr 2020
Awesome games are perfect and fast delivery thanks
11 Mar 2020
Really good price and the quality of the Maui tou I got is really good. The shipping took more time than I expect
24 Feb 2020
It was awesome
12 Feb 2020
Hi Casey's Toys!
I just wanted to acknowledge the absolutely fabulous service that I received at the Charlestown Casey's store this morning.
They were so helpful in getting a gift organised and a discrete collection with my daughter in tow.
Haven't ever shopped with you before but I'll definitely be back.
Thanks again to the Charlestown team.
7 Jan 2020
Casey's Toys are awesome both online and instore -
Easy to navigate website, a huge range, great prices, easy to pay, great customer service and quick refunds for any item that may be out of stock between order placement and packing.
Their box recycling program for shipping orders is an excellent initiative.
We would highly recommend them.
30 Dec 2019
Pleasure to do business with I will shop there again
15 Dec 2019
Great service and fast delivery
7 Dec 2019
they were brilliant; ordered on Saturday, arrived on Monday!
24 Nov 2019
Fast, easy transaction and speedy delivery.
2 Nov 2019
Very good. Great products and value. Unfortunately they did not have some products in stock online that I would of liked to purchase.
30 Sep 2019
Shopping was easy and the delivery was fast.
7 Sep 2019
Brilliant! First time I have shopped here and I will definitely return.
Order was dispatched same day and arrived two days later. Best of all, they were also the cheapest price!
4 Sep 2019
Really easy and quick purchase.
3 Sep 2019
Super fast delivery - thanks!
22 Jul 2019
All good, would use again.
21 Jul 2019
Great choice,prompt delivery
19 Jul 2019
Very good price, cheaper than other sites. Was delivered in great condition and on time.
31 Mar 2019
Items arrived quickly! Thanks.
27 Mar 2019
Great specials and quick, fast delivery. Was very impressed.