8 Dec 2020
I just wanted to send out a huge "Thank You: to your Charlestown store.
When I went in search of the one toy my little girl had requested for Xmas and one we had seen together on Friday last week, when I arrived solo to buy it they had sold out. Grant looked in store to see if they had any left and once he had exhausted his search (he was very thorough) he told me that they were expecting a delivery any minute and he would be happy to take my details and let me know if they received any in the delivery. Sure enough, 30 minutes later, my knight in shiny yellow clothes, Grant called me to let me know that they had received only 2 Ariel dolls in the shipment and he would be happy to hold onto one for me. While I am sure this is just company policy, it was just so refreshing to find a salesperson who took the time and effort to follow up and follow through.
You made my day and I am sure you have made my little girl's Christmas - so thank you!
With people behaving terribly at this his stressful time of year, I always think it must be nice to hear some positive feedback!
6 Dec 2020
Casey's toys were very prompt with delivery and shopping online was very easy. Very satisfied.
2 Dec 2020
I ordered from Ireland to be delivered my friend in Australia and she got the delivery within 3 days !! Brilliant service. Will definitely be using your store again
27 Nov 2020
Great customer service and posted item to me quickly. Easy transaction and very helpful. Thank you, would definitely recommend Casey's
20 Nov 2020
Excellent online experience and delivery time good too. Will definitely buy from Casey's again
11 Nov 2020
Can I just say that Casey's Toys Wollongong staff are amazing when you tell them you are trying to be sneaky when buying toys with kids in tow !!!! They go into full on Elf Stealth mode and it so very much appreciated
5 Nov 2020
I had wanted to give some positive feedback/ review for the new store that's just opened in Bathurst. Basically today was my first day within the store and I was thrilled to see the variety and quality available for ages birth to adult really with both play and educational toys, something Bathurst has needed for quite some time actually. Even the staff seemed friendly, approachable, helpful and attentive which is nice to see. I wish the store every success and I look forward to shopping there again.
26 Oct 2020
I would just like to say how impressed i was with the awesome customer service that your new Bathurst store offered...
Having 5 children myself it is wonderful to have a store that welcomes them and us as a a whole family...
Every staff member was exceptionally friendly and we will continue to support this great new store..
Thanks again, awesome effort...
22 Oct 2020
Thank you so much. Fantastic service. Appreciate all your help. Best wishes, Donna
10 Sep 2020
Delivery times were excellent. Items purchased for gifts so I can't comment on their quality.
5 Sep 2020
Was sent same day i ordered. Really fast turn around thank you
3 Sep 2020
Fast processing and delivery
30 Aug 2020
We liked the efficient service and delivery
30 Aug 2020
Very easy to order with and fast delivery. Thank you.
25 Aug 2020
Where do I begin ... NEVER have I EVER experienced such EXCELLENT Customer Service as i have with RYAN at Caseys Toys at Brookvale !! RYAN was more than happy to help me find two particular items that were out of stock both online, and in other store locations, closer to me. Not only did he have them both in stock, RYAN actually went above and beyond, to ensure that my Granddaughters could receive these toys that they had been wishing for. Once they were paid for over the phone, RYAN, in his own time, went to his local Post Office and had them sent to me at home !! RYAN ... Myself, & my Granddaughters are forever grateful to you. You have put smiles on their little faces, which are totally priceless !! You are an amazingly kind and caring soul, with a heart of gold I wish there were more "RYANS" in the world !! Caseys Toys... you are so very lucky to have RYAN... He truly is a rare gem !! RYAN... "Thankyou " just isn't enough !!
12 Aug 2020
Thank you so much for your lovely support and assistance and the excellent customer service received; especially given the challenges we are all experiencing at this time surrounding the health crisis of COVID-19. Your kindness in agreeing to post out the puzzles is most warmly appreciated. With heartfelt thanks and regards. x Rowena
1 Aug 2020
Thank you..Quick delivery and packaging was fantastic.
31 Jul 2020
Great communication, fast delivery and awesome prices! My purchase was for a birthday, that I can't attend - it arrived with plenty of time to spare! Thanks Casey's!
30 Jul 2020
I just found this website and they are great, Prompt postage especially with covid-19 and great prices
16 Jul 2020
Delivery was prompt and fuss free! Made for a pleasant online shopping experience.
14 Jul 2020
Awesome item, fast postage.
8 Jul 2020
I just wanted to pass on some info for you. I am from Victoria and I was chasing a Tamiya Hotshot, I called this morning and I spoke to a Sacha in the Erina Store. HE WAS FANTASIC, people are way to quick to complain and make peoples life hard, from the moment I first spoke to him he was Very helpful extremely knowledgeable and just a real pleasure to deal with. Like I said i am from Victoria but I will be all of my future business with you guys.
Also an honourable mention goes out to Marcy from the same store.
KEEP UP THE GOOD WORK GUYS!!!!!
27 Jun 2020
I found the staff were very helpful , the toys arrived on time and packed well with no problems. I would buy from this company again.
25 Jun 2020
excellent highly recommended
1 Jun 2020
Items arrived quickly and in good condition.
27 May 2020
Fantastic customer service
24 May 2020
Excellent product quick delivery
12 May 2020
Great place to go, always friendly and I have just as much fun as the kids!
11 May 2020
6 May 2020
Hi Casey's Toys
Last Saturday, 2nd May, I went to your store in Erina to check out Military models for my husband to make as he's just had a heart attack and is recovering at home with nothing to do.
I was fortunate to be served by such a lovely man! He is an absolute character, he helped me with everything from choosing a model to finding paint brushes and paints.
He had me in stitches of laughter at the same time and with all the doom and gloom of late it was an absolute joy to shop with him.
He deserves a pat on the back.
Thank you and best regards,
3 May 2020
I purchased an egift card that could be used both online or instore. It arrived within 24 hours, I was very pleased.
25 Apr 2020
Great range & excellent service.
15 Apr 2020
Prompt accurate and good value.
13 Apr 2020
Order was delivered quickly with no problems at all.
11 Apr 2020
Great and so easy
9 Apr 2020
9 Apr 2020
So easy and delivery was within 2 days... Excellent..Highly recommend
7 Apr 2020
I've never shopped on line but due to the Corona Virus I had no choice, you see my grandson was turning 5years old & I couldn't visit him ( they live 6 hours away ) to enjoy his birthday, so I thought well I will have to try this " On line " shopping & see how I go.
I have shopped at Casey's Toys in person & always was greeted by lovely, helpful staff so I went on line & ordered the present ( Kinetic Sand ) went through the very easy steps & it worked.
The present was delivered to my grandson on time & everyone was happy.... especially me.
So thank you Casey's Toys for your great service.
7 Apr 2020
Awesome games are perfect and fast delivery thanks
11 Mar 2020
Really good price and the quality of the Maui tou I got is really good. The shipping took more time than I expect
24 Feb 2020
It was awesome
12 Feb 2020
Hi Casey's Toys!
I just wanted to acknowledge the absolutely fabulous service that I received at the Charlestown Casey's store this morning.
They were so helpful in getting a gift organised and a discrete collection with my daughter in tow.
Haven't ever shopped with you before but I'll definitely be back.
Thanks again to the Charlestown team.
7 Jan 2020
Casey's Toys are awesome both online and instore -
Easy to navigate website, a huge range, great prices, easy to pay, great customer service and quick refunds for any item that may be out of stock between order placement and packing.
Their box recycling program for shipping orders is an excellent initiative.
We would highly recommend them.
30 Dec 2019
Pleasure to do business with I will shop there again
15 Dec 2019
Great service and fast delivery
7 Dec 2019
they were brilliant; ordered on Saturday, arrived on Monday!
24 Nov 2019
Fast, easy transaction and speedy delivery.
2 Nov 2019
Very good. Great products and value. Unfortunately they did not have some products in stock online that I would of liked to purchase.
30 Sep 2019
Shopping was easy and the delivery was fast.
7 Sep 2019
Brilliant! First time I have shopped here and I will definitely return.
Order was dispatched same day and arrived two days later. Best of all, they were also the cheapest price!
4 Sep 2019
Really easy and quick purchase.
3 Sep 2019
Super fast delivery - thanks!
22 Jul 2019
All good, would use again.
21 Jul 2019
Great choice,prompt delivery
19 Jul 2019
Very good price, cheaper than other sites. Was delivered in great condition and on time.
31 Mar 2019
Items arrived quickly! Thanks.
27 Mar 2019
Great specials and quick, fast delivery. Was very impressed.